How do I set up additional users? 

Please log in to your service account using your email address and password.
After logging in, you will see all the information available to administrators in the top bar, such as My Inbox, Users, Company, and Online Services.

  1. Click on the Users tile.
  2. The +New User field takes you to a form where you can add an additional user to your organization’s or government agency’s account.
  3. If you want to set up another administrator, please slide the toggle under the heading (Set up as another administrator) to the right. This will create a service account for an administrator rather than a standard user account—you will also need to provide a phone number here. This is a required field.
  4. Once you have completed the form, please click Save. 

After that, the registered user will automatically receive an email at the provided email address. This email contains a link that the newly registered user can use to activate their service account within the next 14 days. If the link is not used within this period, the service account will be automatically deleted. 

You'll see the newly created user immediately in your overview. The status can be either Activated or Not activated if the service account has not yet been confirmed.

Keep in mind that you also need to grant users the necessary permissions to access certain online services.
This must be configured separately. We explain how to do this in the section How do I assign permissions and roles to others?

Edit data

Of course, you can also change users' information at a later time. Here's how to do it.